Food delivery (Allergen)

If food is sold online or by phone through distance selling, allergen information must be provided at two stages in the order process.

You must provide allergen information:

before the purchase of the food is completed – this can be in writing (on a website, catalogue or menu) or orally (by phone)
when the food is delivered – this can be in writing (allergen stickers on food or an enclosed copy of a menu) or orally (by phone).
Allergen information should be available to a customer in written form at a point between a customer placing the order and taking delivery of it.

Takeaway meals should be labelled clearly so customers know which dishes are suitable for those with an allergy.